As the creators of The Max Letters and its original stories and art, we stand behind our work and want you to have an enjoyable experience with The Max Letters. If you are not happy with your story letter experience within 30 days (or your first subscription month), we will issue you a full refund for your letter subscription. This policy is extended to 45 days for international customers.

This guarantee applies to letter subscriptions, both physical and digital, and does not include items other than letters.

Refund Policy

After the first 30 days, refunds will be available for any remaining months and the subscription has been canceled. 

For monthly paid subscriptions, refunds will not be offered for renewal payments that have already been processed.

For annual prepaid subscriptions we will offer a refund of your original payment minus the number of months serviced multiplied by the regular monthly price ($12.99). For example, if a cancellation is received in the third month of a prepaid subscription you will be eligible for $90.03, which is your original $129 minus $38.97 (three months x $12.99).

Refund requests must be emailed to hello@themaxletters.com.

We are not responsible for an incorrect or undeliverable address provided to us. Please review your address carefully at checkout.

Mailing address changes must be emailed to hello@themaxletters.com so that we can make the update across our relevant platforms. Address changes must be submitted more than 2 weeks prior to a mailing date in order for the new address to be applied to that mailing date.

We do not accept returns for any of our products.

Additional non-returnable items:
* Gift cards
* Digital products

Refunds

In the case of letter subscription refund requests made to us within our 30 day money back guarantee period, we will notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

We do not accept returns or refunds for items other than our letters. In the case of products that include items other than letters, we will honor the refund of the letters in accordance with our letters refund policy, minus the cost of the added product. For example, in the case of a gift bundle, you will receive the refund of your letters minus the cost of the collection tin. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@themaxletters.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We will replace items if they are received defective or damaged. If you need to exchange it for the same item, send us an email at hello@themaxletters.com and we will provide the United States shipping address for you to send the item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.