Our Guarantee

As the creators of The Max Letters and its original stories and art, we stand behind our work and want you to have an enjoyable experience with The Max Letters. If you are not happy with your experience after the first two letters, we will issue you a full refund no questions asked.

Refund Policy

After the first two letters, refunds will be available for any remaining months and the subscription has been canceled. 

For monthly paid subscriptions, refunds will not be offered for renewal payments that have already been processed.

For annual prepaid subscriptions we will offer a refund of your original payment minus the number of months serviced multiplied by the regular monthly price ($12.99). For example, if a cancellation is received in the third month of a prepaid subscription you will be eligible for $90.03, which is your original $129 minus $38.97 (three months x $12.99).

Refund requests must be emailed to hello@themaxletters.com.

We are not responsible for an incorrect or undeliverable address provided to us. Please review your address carefully at checkout.

For products other than letters, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Digital products

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@themaxletters.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@themaxletters.com and send your item to: 115 E Wimbledon Drive, Lehi, UT 84043, United States.

Shipping
To return your product, you should mail your product to: 115 E Wimbledon Drive, Lehi, UT 84043, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.